FAQs

Meadowbrook Medical Centre complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient. Download policy here.

When pathology and x-rays are ordered please make follow up appointments.

Pathology:

Follow up appointments for pathology test results can be done 3 days after completion of the blood test.

Radiology Results:

The follow up appointment can be made on the day or within 24 hours depending on the test and Radiology reporting.

A follow up appointment is made following procedures for dressings and results etc.

Home visits are done at the discretion of the treating doctor. Home visits are deemed applicable for certain conditions only, for our current patients which have at least one of following conditions:

• Immobile
• Elderly
• Disability

(Or you can request for a telehealth consult)

* Where possible we prefer you to come to the clinic where we have all our equipment available.

It is policy that no medical discussion or information will be sent via email unless prior written consent has been provided to your doctor.

Electronic communication includes email, facsimile and Short Message Service (SMS).

Our patients are informed of the risks associated with some methods of electronic communications and that their privacy and confidentiality may be compromised.

As a commitment to assisting the training of Doctors and Nurses, Meadowbrook Medical Centre provides placements for the University of Queensland medical students and nursing students.

If you attend when a student is here on placement and you do not wish the student to be part of your consultation, please advise the receptionist so that the student can be requested to leave the consultation room.

Yes, an appointment with the doctor is necessary to receive a referral or medical certificate.

Yes, in the best interest of your health, patients are required to have an appointment with the Doctor to obtain any prescriptions.

If you need an interpreter please contact:

• Translating and Interpreting Services (TIS) on 131 450.
• Deafconnect is available for patients with a hearing impairment on 1300 773 803.

If you are curious about what languages our Doctors speak, you can click here to learn more.

Meadowbrook Medical Centre welcomes any suggestions/comments to improve our service. If you are unhappy with any aspect of our care, please speak with our Practice Manager at E  jan.barnard@uqhealthcare.org.au or P 3489 9400.

If you require further assistance, or feel your feedback has not been met with an adequate response, you can contact The office of the health ombudsman on P 133 646

Meadowbrook Medical Centre’s policy is that your results are discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.

We send recall and reminders messages with your prior consent in place. If you do not want to be part of this reminder system, please tell the receptionist or your doctor.

Meadowbrook Medical Centre sends an appointment reminder, if you do not wish to receive appointment reminder, please inform the receptionist.

Meadowbrook Medical Centre is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.

Telephone:

Meadowbrook Medical Centre tries to keep interruptions to consultations at a minimum by having the nurse or reception assist you when possible.

If the call is urgent the Doctor will take the call. Otherwise we ask that you please leave a detailed message and the Doctor will return your call later in the day.

Email:

Meadowbrook Medical Centre’s policy includes that no medical discussion or information will be sent via email unless prior written consent has been provided to your doctor.

Telehealth appointments:

Our practice offers telehealth telephone consultations to patient where clinically appropriate. Telehealth appointments can be booked online or by phone. Patients are provided an appointment time as per the appointment system.

Patients are notified of the appointment time and requested to be available up to 15 minutes after the nominated appointment in the event the GP may be running late. Patients are sent an SMS reminder via Hotdoc for the appointment.

For eligibility on who can access Telehealth please visit our website for detailed information or ask the receptionist to provide you a copy. Telehealth appointments also incur out of pocket fee if you are not eligible for Bulk Billing.

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;

• chest pain
• difficulty breathing
• bleeding
• convulsions
• vomiting

If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.

Meadowbrook Medical Centre ensures that arrangements for 24-hour medical care for regular patients of the practice have been made.

When the clinic is closed our telephone answering service will instruct you on our practice opening hours as well as provide information on accessing care outside normal opening hours.

We are registered with an after-hours service, and they are contactable on 13SICK (Ph: 13 74 25) to ensure our patients have 24-hour care.

For emergencies, please dial 000

13 SICK is an after hours telehealth and home visit Doctor service.

Meadowbrook Medical Centre accepts:

• new patients
• referrals of non-critical patients from Hospital Emergency Departments
• patients who can’t get an appointment with their regular GP
• patients with complex or chronic health care needs, supporting and working with your existing GP and health care team

No. You do not need to bring your medical records to Meadowbrook Medical Centre.
You can see a Doctor at Meadowbrook Medical Centre and we can forward consultation notes to your regular medical practitioner with your approval, if required.

The practice runs on an appointment system with allowances made for emergencies.

Patients are seen in this order:

• Emergencies
• With an appointment
• Without an appointment.

We offer standard 15 minutes consultations and longer consultations can be requested or booked online.

To make an appointment, you may book online or call us on (07) 3489 9400.

Longer appointments are generally advised for situations such as Health Assessments, First Antenatal visits, Cervical Screening, Travel vaccines, skin procedures, mental health care plans and chronic disease management plans. Our doctors attempt to run on time, please understand if there is a delay, it is usually due to an unexpected complexity in preceding consultation. Our reception staff will notify you of any unforeseen delays to your treatment.

Anyone can visit Meadowbrook Medical Centre. You can make an appointment directly via phone on (07) 3489 9400 or by booking online.

Your medical records are available to you at a minimal cost. Medical records can be transferred directly to another GP practice with your written authority and payment of a minimal fee.